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Elements and Performance Criteria

1. Develop advanced product knowledge and application techniques.
   • Develop, maintain and share colour correction product knowledge with other staff members.
   • Research, develop and provide technical solutions to colour problems.
2. Develop a corrective colour treatment plan in consultation with client.
   • Access and review any existing client hair colour history or create for new clients.
   • Determine, through discussion and questioning, nature of client dissatisfaction with current hair colour, and recent colour treatment outcomes.
   • Discuss client colour preferences, and expectations of desired finished result using colour charts to assist.
   • Engage client in discussion about lifestyle and self-care factors that may impact on success of colour correction treatment.
   • Visually examine and analyse client skin and hair characteristics, existing hair colour and condition.
   • Discuss risks, time and costs of treatment and recommend corrective colour treatment plan appropriate for the client.
   • Obtain client agreement to proceed with recommended colouring services.
3. Determine contraindications to corrective colour treatment.
   • Evaluate client reaction to colour chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required.
   • Complete a strand test where hair analysis indicates risk to hair structure and condition.
   • Identify contraindications to proceeding with colour treatment and explain any present to client.
4. Select products and prepare for service.
   • Use knowledge of hair biology and cosmetic chemistry, as it applies to hair colour correction, to ensure effective and safe use of chemicals.
   • Select corrective colour and colour products according to the stage of planned program.
   • Select and prepare equipment according to product instructions and application methods to be used.
   • Take personal precautions to prevent own skin stain and allergic reactions to colour chemicals throughout preparation and colour service.
   • Measure and prepare products, according to product instructions and corrective colour plan and ensure minimal wastage.
   • Apply wraps, towels and skin barrier cream to ensure client protection and safety.
5. Remove unwanted colour deposits.
   • Maintain client and operator comfort and safety throughout colour service according to organisational procedures.
   • Apply colour deposit lifting products and remove, according to product instructions and corrective colour plan.
6. Colour hair.
   • Apply colour products using methods and following stages shown in product instructions.
   • Ensure even coverage, cross check and complete without re-growth overlap, stain or damage to client scalp or hairline.
   • Time processing of colour products to achieve target result, according to product instructions, and monitor through observation.
   • Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required.
   • Achieve a colour result consistent with the stage of predetermined plan.
   • Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
7. Review colour correction outcomes and provide home hair care advice.
   • Review colour service outcomes against client expectations and confirm client satisfaction with colour result.
   • Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance.
   • Reach agreement with client on proposed solutions through positive and open communication.
   • Recommend and confirm future colour correction appointments to meet requirements of plan.
   • Advise on and recommend between service home colour care products and sun protection strategies.
   • Update client history to include full details of colour service.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete a research project, using information from at least three different sources, to identify, explore and complete a written report on:

current colour correction products and their use in complex problems

new and emerging products and their use in complex problems

new and emerging techniques for complex colour problems

analyse the complex colour correction needs of at least eight different clients and develop an individually tailored corrective colour treatment plan for each

cover the following client characteristics to recommend appropriate colour correction treatments within the plan for each client:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services

skin tone

length of hair

scalp condition

complete a staged series of colour correction treatments, in line with a plan, for at least four clients which consistently achieve target colour and tone results to client satisfaction

use these colour deposit lifting products cumulatively across the suite of treatments:

bleaches

hydrogen peroxide

powder lighteners

stripping products

use these colour products cumulatively across the suite of treatments:

pre-pigmenting products

permanent colour

record the following details of the colour service in the history for each client serviced:

pre-service hair analysis and colour problem

contraindications

reaction to skin tests or products

colour correction products selected

brand and colour selection

application techniques, processing methods and times

colour and hair condition outcome

recommended home care products.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

colour wheel and its use in colour selection to achieve warm and cool tones

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to hair colour

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

relationship between hair porosity, texture, condition and the success of corrective colour treatments

basic concepts of cosmetic chemistry, as they apply to effective and safe use of colour and lightening products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure, texture and colour of:

hair colouring and lightening products

pre-pigmenting products

sunlight

heated hairdressing equipment

contraindications to using hair colouring and lightening products:

hair or scalp damage from previous chemical hair treatments

existing metallic based colour on hair

hair porosity

sunlight or heat affected hair

client allergic reactions

organisation’s colour and lightening products range:

colour chart system

formulation

product purpose

action on the hair

mixing and application instructions

processing and developing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

action of peroxide with bleaches and powder lighteners in colour deposit removal

levels of peroxide and their applications in colour correction

basic aspects of local government, state or territory health regulations applicable to providing hair colouring services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety for applying hair colour correction products, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product mixing

using correct posture and adjusting height of client chair to avoid fatigue and injury

minimising wastage of colour treatment products

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

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